In this course, we will learn about managing expectations. Specifically, what do customers want? How well do we deliver that? What happens when we don’t deliver what our customers expect? Who are we? What do we do? How can we avoid drama and control the outcome?
Thursday Jul 19, 2018
8:30 AM - 10:30 AM EDT
Thursday, July 19, 2018
TIME: 8:30 -10:30 a.m.
The Chamber's Center for Business Excellence
49 Commerce Drive
Wyomissing, PA 19610
$129/person - Chamber Members;
$179/person - Not-Yet Chamber Members
Kristen Stubblebine, Coordinator - Training & Development // 610-898-8197
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